
FAQ's
How long is the waiting time for preorder items?
Please allow ~4 weeks from your purchase date for us to prepare and mail out your preorder items within Singapore. You'll receive a shipping notification with a tracking number as soon as your order has been dispatched, and delivery will take an additional 1–3 working days after that.
If my order includes both preorder and in-stock items, when will it be shipped?
We don't make you wait for your pieces.
Your in-stock items will be dispatched right away so you can enjoy them sooner. Your pre-ordered items will follow in a separate shipment as soon as they arrive at our Singapore studio—completely on us.
What if I can't find the specific item or brand I'm looking for on your store?
We can help you find it! If a specific cosmetic item or brand isn't currently listed, please visit our Pre-Order Request section (usually found on our navigation bar). Fill out the form with the item details, and we'll send you a customized price quotation within 48 hours.
Are Our products authentic?
Absolutely, yes! We are committed to authenticity and quality. We only import 100% authentic beauty products directly from our trusted US retailer partners. No fakes, no compromises—just authentic beauty, guaranteed.


